Return & Refund Policy
Return & Refund Policy
Last Updated:-
At ShopPureTot, your happiness is our top priority! If your order isn't quite what you expected, we're here to make it right.
30-Day Happiness Guarantee
You have 30 days from the date your package is delivered to request a return or exchange.
Return Eligibility
To be eligible for a return:
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Items must be unused, unworn, and in their original packaging.
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Proof of purchase (your order number or receipt) is required.
Damaged, Defective, or Wrong Items
Did your package arrive damaged or with the wrong item? We’ll cover it completely:
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Take a quick photo or short video of the issue.
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Email us at tl6445731@gmail.com or call +1 (475) 305-3865 with your order number.
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We will immediately dispatch a free replacement or issue a full refund—no need to return the damaged item in most cases!
How to Start a Return
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Contact our support team at tl6445731@gmail.com with your order details.
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Once approved, we’ll send you the return address and detailed instructions.
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Send the item back using a trackable shipping method. (Note: Return shipping fees are the responsibility of the customer unless the item arrived damaged or incorrect).
Refunds
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Once we receive and inspect your returned item, we’ll send you an email confirmation.
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Approved refunds are automatically credited back to your original payment method within 3–5 business days.
Non-Returnable Items
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Final sale / clearance items
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Gift cards
Need Help?
Our support team is always ready to assist! Reach out anytime:
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Store Name: ShopPureTot
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Email Support: tl6445731@gmail.com
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Phone Support: +1 (475) 305-3865
How to add this page to your Shopify Store:
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In your Shopify Admin, go to Online Store > Pages and click Add page.
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Set the Title to Return & Refund Policy.
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Copy and paste the text above into the content box.
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Click Save.
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Navigate to Online Store > Navigation > Footer Menu, click Add menu item, and link it to your new Return & Refund Policy page.
